Premier IT Support
Premier IT Support

Seasoned Managed Services Position

Full Time Salaried Position, Full Benefits (H,V,D,L,401k) $50K+ based on exp

This position is permanent long-term salary with benefits. All positions require a trial period and ongoing background checks.


We are looking to fill an opening for a senior helpdesk/field technician.

We are looking for a resourceful and service-driven applicant who wants a challenging, stable, and long term position with a dedicated support team that offers room for growth and professional development. Applicant must be comfortable supporting dynamic environments with a variety of systems, networks and software.

We are interested in a self-motivated, disciplined, organized individual with an excellent work ethic and the ability to manage/track time and handle multiple projects simultaneously. The position requires that the individual be capable of working in a team environment, be comfortable taking instruction, and be able to operate effectively and proactively without direct supervision. The individual must be comfortable working directly with end users in both a helpdesk environment and on-site.

Applicants must be capable of top-notch professional interaction with clients in both written and verbal forms and be comfortable providing feedback and input to the team and management.

We expect the individual to perform their duties with the competence, patience and professionalism our clients have come to expect. This is a core job function of this position.

Most of all, we are looking for someone who understands the importance of fixing issues once, all the way, the first time.

Skills and Education 

A+, MCSE, CCNA, CCNE, CSP preferred, but not required based on experience

3 years+ of experience in a business IT environment

1+ years of help desk with direct customer interaction

1+ years of field experience

Strong knowledge of Servers, Networks, standard PC hardware/software installation, administration, troubleshooting and repair

Windows client/server networks, TCP/IP, DNS, DHCP configuration, and Windows Active Directory

Advanced troubleshooting skills and the ability to communicate professionally and effectively with clients

Direct experience with Microsoft Exchange, Windows Server and Workstations, Terminal Server, MS Office, Hyper V, and ESXI

Direct experience with Firewalls, Switches, Cabling, Wireless access points

Direct experience with Symantec Antivirus, Backup/restore software and hardware

Direct experience with Cisco, Sonicwall, 3COM, etc.

Experience with mobile device administration


Direct Experience with Virtualization, both VMWare and HyperV

Other Requirements

Ability to lift a minimum of 75 pounds

Ability to be physically agile and able to maneuver and work in a confined space

Flexible working hours are required, including occasional nights and occasional weekends.

Reliable transportation, valid driver's license and current insurance is required as the position will include on-site visits throughout the major metropolitan area of Houston.

Occasional travel outside the Houston area to cities such as Tomball, Austin, Dallas, and San Antonio may also be required.

A cell phone capable of secure Active Sync connection and policy compliance is also required.