Full
Time Salaried Position, Full Benefits (H,V,D,L,401k) $50K+ based on exp
This position is permanent long-term salary with benefits. All positions
require a trial period and ongoing background checks.
We are looking to fill an opening for a senior
helpdesk/field technician.
We are looking for a resourceful and service-driven applicant who wants a
challenging, stable, and long term position with a dedicated support team that
offers room for growth and professional development. Applicant must be
comfortable supporting dynamic environments with a variety of systems, networks
and software.
We are interested in a self-motivated, disciplined, organized individual with
an excellent work ethic and the ability to manage/track time and handle
multiple projects simultaneously. The position requires that the individual be
capable of working in a team environment, be comfortable taking instruction,
and be able to operate effectively and proactively without direct supervision.
The individual must be comfortable working directly with end users in both a
helpdesk environment and on-site.
Applicants must be capable of top-notch professional interaction with clients
in both written and verbal forms and be comfortable providing feedback and
input to the team and management.
We expect the individual to perform their duties with the competence, patience
and professionalism our clients have come to expect. This is a core job
function of this position.
Most of all, we are looking for someone who understands the importance of
fixing issues once, all the way, the first time.
Skills and Education
A+, MCSE, CCNA, CCNE, CSP preferred, but not required based on experience
3 years+ of experience in a business IT environment
1+ years of help desk with direct customer interaction
1+ years of field experience
Strong knowledge of Servers, Networks, standard PC hardware/software
installation, administration, troubleshooting and repair
Windows client/server networks, TCP/IP, DNS, DHCP configuration, and Windows
Active Directory
Advanced troubleshooting skills and the ability to communicate professionally
and effectively with clients
Direct experience with Microsoft Exchange, Windows Server and Workstations,
Terminal Server, MS Office, Hyper V, and ESXI
Direct experience with Firewalls, Switches, Cabling, Wireless access points
Direct experience with Symantec Antivirus, Backup/restore software and hardware
Direct experience with Cisco, Sonicwall, 3COM, etc.
Experience with mobile device administration
Direct Experience with Virtualization, both
VMWare and HyperV
Other Requirements
Ability to lift a minimum of 75 pounds
Ability to be physically agile and able to maneuver and work in a confined
space
Flexible working hours are required, including occasional nights and occasional
weekends.
Reliable transportation, valid driver's license and current insurance is
required as the position will include on-site visits throughout the major
metropolitan area of Houston.
Occasional travel outside the Houston area to cities such as Tomball, Austin,
Dallas, and San Antonio may also be required.
A cell phone capable of secure Active Sync connection and policy compliance is
also required.
